1. Introduction
SmileyTech Logistics, we are dedicated to protecting the privacy of our visitors and clients. This Privacy Policy outlines the information we collect, how we use it, and the steps we take to safeguard your data related to our UK-Nigeria logistics services.
2. Information We Collect
We collect information necessary to provide quotes, manage communications, and fulfill shipping services.
A. Information Provided Via Phone and Email:
Since communications and quote requests are initiated via phone and email, we collect the following data during those interactions:
Contact Data: Your name, company name, email address, and phone number.
Logistics Data: Details essential for shipping and customs, including sender/receiver addresses, cargo descriptions, weight, value, and commercial documentation details.
B. Automatically Collected Information:
- Cookies: Small files used to remember user preferences and analyze website performance.
Crucial Notice Regarding Payments: SmileyTech Logistics does not collect, process, or store any credit card, bank account, or sensitive financial payment data on this website. All payment arrangements are handled securely offline, separately from the website.
3. How We Use Your Information
We use the collected data exclusively for the following purposes:
Service Fulfillment: To generate accurate quotes, manage shipping and delivery between the UK and Nigeria, and handle all necessary customs documentation and clearance.
Communication: To provide proactive shipment status updates, respond to your inquiries received via call or email, and send administrative notices.
- Compliance: To ensure security and meet all legal and regulatory obligations related to international shipping and data protection.
4. Data Sharing and Disclosure
We only share your personal data when strictly necessary to execute your logistics requirements:
Logistics Partners: We share essential shipping and recipient details only with our trusted carriers, port agents, and customs brokers in both the UK and Nigeria to complete the delivery.
Service Providers: We use external providers (for email management) who require access to data to perform their services on our behalf.
Legal Compliance: We will disclose information if required by law, such as in response to an official court order or customs authority request.
We never sell your personal data to third parties.
5. Data Security
We employ robust technical and organizational measures to protect your personal data from accidental loss, unauthorized access, or misuse. This includes secure data storage and restricted access to data for authorized personnel only.
6. Your Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of the personal data we hold about you, subject to legal limitations
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us directly:
SmileyTech Logistics
Email: info@smileytechlogistics.co.uk
Phone: +44 7424 737917